FAQ

How does the rotating base work?

The Oember Vortex sits on a precision-balanced, anti-slip kinetic base. A gentle nudge sets the glass spinning smoothly — aerating your spirit and releasing its full aroma without any risk of spilling.

What's included?

Each order includes 1× Oember Vortex gemstone-cut glass, 1× kinetic rotating base, and foam-protected, gift-ready packaging.

What is it made of?

High-clarity crystal glass with a deep diamond-faceted (gemstone) cut. Capacity is 280ml — perfect for a neat pour or a double on the rocks.

How should I clean it?

We recommend gentle hand-washing with warm water to preserve the crystal's brilliance and the base.

How long does shipping take?

Orders are processed within 1–2 business days and typically arrive within 10–12 business days, shipped fully insured worldwide.

What if it arrives damaged?

Every order is fully insured. If anything arrives damaged, contact us and we'll send a free replacement right away.

What's your return policy?

We offer a 30-Day Money-Back Guarantee. If you're not in love with it, reach out within 30 days for a full refund.